Help & FAQ
DO YOU TAKE CUSTOM ORDERS?
At this time, we do not offer custom orders. However, we do offer gift wrapping and custom notes in handmade Realm of Halloween greeting cards for purchase on all Master Collections and Doll sets.
DO YOU OFFER GIFT WRAPPING OR CUSTOM NOTES?
Yes, we offer gift wrapping and handmade Realm of Halloween Greeting Cards with custom messages on certain items (Doll Sets and Master Collections). All Handmade Realm of Halloween custom greeting cards have illustrations from the series. They can be customized with a personalized note up to 275 words. All gift wrapped items are packaged in a brown and black wrapping paper with a handmade flying bat tag. The gift wrap option is available when adding items to the cart.
HOW ARE YOUR DOLLS MADE?
All dolls within the Master Collection are handmade in the U.S.A of the finest domestic and imported materials, and meet CPSIA safety standards.
All Realm of Halloween doll limbs are hand-stitched to the body for a more life-like appearance. Within the internal core of the doll is a birch, wood beam designed to allow the the doll to be propped up in a sitting position on a shelf or desk for display while not in use for playing. The extra long limbs provide balance while it sits. Can be used as a toy, as well as display decor when not in use.
WHAT SAFETY STANDARDS ARE USED FOR YOUR TOYS?
All dolls meet CPSIA safety standards, and handmade here in the U.S.A. to ensure the best quality. All of our supplies are ordered or purchased directly from U.S. companies, and made from domestic or imported materials.
DO YOU SELL WHOLESALE?
Yes. If you are interested in carrying the Realm of Halloween brand in your retail store, please contact us directly at firstname.lastname@example.org and include "Wholesale Inquiry" in the title of the email. Please also include your phone number in the email. We will then contact you directly to gather information about your retail business.
IS A SPECIFIC PRODUCT IN STOCK?
All Realm of Halloween dolls are handmade in the United States, and stock is limited, but will be continuously supplied. Because of the intricacy of the handmade dolls, be sure to check back every 6-8 weeks for new supplies. We are a small business and handmade dealer, but we look forward to expanding much more in the future as the book series continues to grow.
HOW SHOULD I CARE FOR MY DOLLS?
The dolls are handmade, heirloom quality, and designed for gentle play only. For cleaning, the dolls should be spot cleaned only. Intended for children ages 3 years +.
WHAT AGE CHILD ARE REALM OF HALLOWEEN DOLLS MADE FOR?
Realm of Halloween dolls are made for children ages 3 years + all the way up to adult collectors.
WHAT ARE YOUR RETURN & EXCHANGE POLICIES?
Within 14 days after you have received your order, if you find that you are unsatisfied with your purchase, please contact me to let me know what issues you might be having with your order. Merchandise must be returned in the same condition as it was received and return shipping charges are non-refundable and are full responsibility of the customer. Refunds will be made for the price of the item, excluding shipping fees.
Your satisfaction and happiness is our top commitment. If an error was made on our part, we'll do what we can to fix it! Thank you for your support!
Please email us at info@realmofhalloween with any questions or concerns. Thank you!
WHAT ARE YOUR SHIPPING RATES?
Realm of Halloween proudly ships throughout the U.S.A. , through the US Postal Service (USPS). Shipping rate prices range from $4.99 to $13.99 for items in our store. For more shipping rates, please look below.
Book orders of two or less books are packaged in a bubble mailer, and Doll sets and Master collections are shipped in a brown box, with your items packaged inside our magical Story Book Box. Master Book Collections are shipped in a custom Realm of Halloween Box. Custom gift wrapping is also available for some items!
Your Storybook box is decorated in Realm of Halloween imagery, and the inside of your box features beautiful, vintage Halloween art from the Realm of Halloween Book Series. Bubble wrap protects the internal items in your order.
HOW DO I TRACK MY ORDERS?
Sign in to your registered account and you will see a Order History page. This will show you detailed information about your order.